Frequently asked questions
FERMATA INTEGRATED HEALTH
Tailored Integrated Health Solutions for Your Unique Wellness Needs
What services does Fermata Integrated Health offer?
Fermata provides a variety of wellness services including massage therapy, acupuncture, and Traditional Chinese Medicine.
How can I book an appointment?
Appointments can be booked directly through our website using the online booking system, or by calling our office at 250-860-0335
Do you offer treatments for specific conditions?
Yes, our treatments can be tailored to address conditions like chronic pain, stress, and sports injuries.
What qualifications do your practitioners have?
Our practitioners have extensive training and are all registered healthcare professionals. To learn more about what each practitioner offers, read their bios HERE.
Is there parking available at the clinic?
There are 14 visitor parking spots for our building. With that being said, it is a busy area, and sometimes the parking lot gets very full. Feel free to park anywhere that does not say “reserved”. Alternatively, there is free 2-hour parking along Vaughn Street which is behind our building (the entrance to the building is also at the back). There is also parking on Clement Avenue across from the front of the building and along many of the other small surrounding streets nearby. Please make sure you give yourself a few extra minutes for parking, just in case!
What health issues can acupuncture help with?
Acupuncture can be effective for pain and injuries, as well as digestive problems, stress, anxiety, and many others. We offer free breif consult appintments where we can help you determine if it is a good treatment option for you.
Do you directly bill to insurance?
Yes! We offer direct billing to most insurance providers.
Do you offer any workshops or events?
Yes, we host various workshops and events focusing on holistic health practices. Make sure you join our email newsletter list so you receive our updates and announcements about our services and events.
Do you treat ICBC patients?
Yes, we do!
Lynnette Linton2023-12-06Always informative,kindMirjana Z2023-11-16Fermata is a wonderful clinic in Kelowna. Sarah Jenkins is the best TCM Practioner and Acupuncturist I have seen in the past 20 years. She is extremely patient, knowledgeable and her treatments are very effective. The clinic is spotless, well designed and the staff are punctual. Highly recommend!Rob Bannatyne2023-10-17I was dealing with an intolerance to fermented foods and beverages for months thinking there was no other option other than antihystemines. My typical reaction was breaking out in hives all over my body. While getting acupuncture I shared this issue with Sarah who told me she could provide traditional Chinese medicine to treat my condition. I decided I would try it thinking I might see an improvement but instead the treatment proved to be a cure. It has been over a year and I have not had a single re-occurance. Totally amazing, 5 stars for sure!!Bexx Salvidar2023-10-12I was seeking an acupuncturist that is skilled and uses evidence-based techniques and well as certified in Traditional Chinese Medicine. Not all acu's are certified for the herbal stuff. I've been seeing Sarah for some time now regularly, she is kind, intuitive, very knowledgable, has a tremendous amount of experience and has a thirst to learn. I love her approach and often walkout feeling very zen. Anytime I have an issue with my body, mind, spirit, she is my go to. I can't say enough good things. I am so happy to have found an amazing care-provider.Cory Fletcher2023-10-11Excellent health care ! Sarah is a compassionate practitioner, gives solid advice and treatments that work . Its a serene environment too .Daphne Routly2023-10-11Referred to Fernata by my massage therapist and I am forever grateful!! My back was a mess from a car accident and Sarah helped me work through that with her amazing treatments and now I am in maintenance mode which is due to her excellent technique!! I highly recommend acupuncture and this centre! DaphneHannah Day2023-10-11Love Fermata - it's a beautiful and relaxing space and I always feel grounded after. I go for acupuncture and Sarah is wonderful. Knowledgeable and informative, highly recommend.Richard Ireland2023-10-10After months of not sleeping and loss of appetite due to work related stress, I decided to seek help. It only took three appointments and I'm seeing a marked improvement. I'm sleeping better and my appetite has improved thanks to Fermata Integrated Health. My monthly calendar will include a slot for return visits.Israr Shah2023-10-10She was polite and all. She threw in some needles. Zapped me with electricity for a good 45 seconds. Left me lying on back and then belly for 30 mins+ 30. Whole session took an hour and some. Old place in Toronto would do shiatsu massage, acupuncture, and then electric stimulation u til muscles relaxed. 2 stars because there is improvement but at this point it might as well be placebo. An hour to just work on forearms and they feel tight. 10/10 wont go back.
Monday To Friday (8:00 – 7:30)
For parking: there are 14 visitor parking spots for our building. With that being said, it is a busy area, and sometimes the parking lot gets very full. Feel free to park anywhere that does not say “reserved”. Alternatively, there is free 2-hour parking along Vaughn Street which is behind our building (the entrance to the building is also at the back). There is also parking on Clement Avenue across from the front of the building and along many of the other small surrounding streets nearby. Please make sure you give yourself a few extra minutes for parking, just in case!